Frequently Asked Questions

Everything you need to know about your MZ Wallace experience.

What materials are MZ Wallace bags made from?

Our bags are primarily crafted from our signature lightweight and durable Bedford Nylon, as well as high-quality Italian leather and sustainable REC Nylon made from recycled plastic bottles.

How do I clean and care for my nylon bag?

Most of our nylon products can be spot cleaned with a soft cloth, lukewarm water, and a mild detergent. For more stubborn stains, we recommend professional dry cleaning.

What is your return policy?

We accept returns of unused, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked Final Sale are not eligible for return or exchange.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.

Is there a warranty on MZ Wallace products?

We stand behind the quality of our products. MZ Wallace offers a one-year warranty against manufacturing defects on all handbags and accessories purchased through our website or authorized retailers.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.